Privacy Policy

Effective Date: May 1, 2018
Last Updated: May 28, 2026

CommCorrect Technologies, LLC (“CommCorrect,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, request a free assessment, communicate with us, or use our advisory, consulting, training, or related business services.

This Privacy Policy applies to the CommCorrect website, The CX2CRM Connection blog, free assessment forms, contact forms, work engagements, and related communications with CommCorrect. If there is a separate written agreement signed by CommCorrect, the separate agreement will control for that specific engagement.

1. Who We Are

CommCorrect Technologies helps Salesforce customers evaluate cloud communications, contact center, document management, AI, and other Salesforce-connected business technology solutions. Our services may include needs assessments, requirements gathering, provider shortlisting, demo coordination, vendor evaluation support, contract and pricing guidance, Salesforce architecture advisory, administrator training, and related consulting services.

In most engagements, CommCorrect may be compensated by technology providers if a client chooses to purchase a provider’s products or services. Our clients generally do not pay an additional fee for our free advisory services unless a separate paid engagement is agreed to in writing.

2. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

This may include:

• Name

• Business email address

• Phone number

• Company name

• Job title or role

• Information submitted through website forms

• Messages, questions, and meeting requests

• Technology requirements, business goals, pain points, and project timelines

• Information about your Salesforce environment, communications platform, contact center operations, business applications, integrations, workflows, reporting needs, licensing needs, compliance requirements, budget expectations, and vendor preferences

• Documents or materials you choose to share with us

• Feedback about vendors, demos, assessments, or recommendations

Information Collected Through Communications

When you communicate with us by email, phone, video meeting, web form, scheduling tool, or other channel, we may collect information related to that communication, including meeting notes, follow-up items, assessment details, vendor evaluation criteria, and records of business discussions.

Website and Usage Information

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring pages

• Date and time of visit

• General location information derived from IP address

• Cookie and analytics information

Information from Third Parties

We may receive business contact or company information from third parties, including referral partners, technology providers, business contacts, publicly available sources, CRM tools, scheduling tools, analytics tools, and professional networking platforms.

3. Sensitive Information, PHI, and Regulated Data

CommCorrect does not intentionally request or require sensitive personal information, protected health information, patient medical records, Social Security numbers, payment card numbers, government identification numbers, or other highly sensitive personal data through our public website forms.

Please do not submit protected health information, medical records, patient information, sensitive employee data, financial account numbers, or other regulated data through our website or general email unless CommCorrect has signed a separate written agreement that specifically permits that data to be shared.

CommCorrect is not a HIPAA covered entity or business associate unless CommCorrect has entered into a written Business Associate Agreement with an applicable covered entity or business associate. If your organization has HIPAA, PCI, GLBA, call recording, financial services, healthcare, legal, or other compliance requirements, please tell us at the beginning of the engagement so we can determine the appropriate process.

4. How We Use Information

We may use information for the following purposes:

• Responding to inquiries and contact form submissions

• Scheduling meetings or assessments

• Providing free needs assessments

• Understanding your Salesforce, communications, contact center, AI, document management, or business technology needs

• Preparing recommendations, scorecards, analysis, or advisory materials

• Vetting providers against your requirements

• Coordinating demos or introductions when you authorize us to do so

• Supporting contract, pricing, and vendor discussions

• Providing paid consulting, managed services, administrator training, or other professional services

• Improving our website, services, content, and client experience

• Sending relevant business communications, updates, or marketing messages

• Publishing or managing blog content and website resources

• Maintaining security, preventing fraud, and troubleshooting technical issues

• Complying with legal, contractual, tax, accounting, and regulatory obligations

• Protecting the rights, property, and safety of CommCorrect, our clients, partners, and others

5. How We Share Information

We do not sell your personal information for money. We only share information in the following limited circumstances.

With Technology Providers

CommCorrect may discuss your business requirements with technology providers to evaluate whether their solutions may fit your needs. When practical, we may initially vet requirements without sharing your direct contact information or company-identifying details.

We do not share your direct contact information with a provider for sales outreach unless you ask us to make an introduction, request a demo, authorize provider engagement, or otherwise direct us to share your information.

With Service Providers

We may share information with vendors that help us operate our business, such as website hosting providers, CRM systems, email platforms, scheduling tools, analytics tools, document tools, communication platforms, cloud storage providers, payment processors, accounting tools, and professional service providers.

These service providers are permitted to use information only as needed to provide services to CommCorrect or as otherwise permitted by law.

For Legal and Compliance Purposes

We may disclose information if we believe it is necessary to comply with law, legal process, contractual obligations, security requirements, or requests from government authorities, or to protect the rights, property, or safety of CommCorrect, our clients, or others.

In Business Transfers

If CommCorrect is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve website performance, remember preferences, measure marketing effectiveness, and support security.

You can usually manage cookies through your browser settings. If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies and settings.

7. Marketing Communications

If you receive marketing emails from us, you may unsubscribe by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications, such as meeting confirmations, assessment follow-ups, legal notices, or responses to your inquiries.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, manage business relationships, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain business records, and improve our services.

Retention periods may vary depending on the type of information, the nature of the engagement, legal requirements, and whether the information is contained in business records, contracts, communications, or project files.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, cloud platform, or method of electronic transmission is completely secure. You should avoid sending highly sensitive information through public website forms or unsecured email.

10. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Request information about how we collect, use, and disclose personal information

• Object to or restrict certain processing activities, where applicable

To make a privacy request, contact us at:

Email: hello@commcorrect.tech
Mailing Address: 5233 Driscoll Ct, Orlando, FL 32812

We may need to verify your identity and authority before completing a request. Some information may be exempt from deletion or access requests if we need to retain it for legal, security, accounting, contractual, or legitimate business purposes.

11. California and Other State Privacy Notices

Some state privacy laws provide residents with additional rights. CommCorrect will respond to applicable privacy requests as required by law.

CommCorrect does not knowingly sell personal information for monetary consideration. If our use of cookies, analytics, advertising tools, or provider relationships is considered a “sale,” “sharing,” or “targeted advertising” under an applicable state privacy law, we will provide any required opt-out method.

If you are a California resident or a resident of another state with applicable privacy rights, you may contact us using the information above to submit a request.

12. Children’s Privacy

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Third-Party Websites and Services

Our website may link to third-party websites, technology providers, Salesforce resources, scheduling tools, analytics platforms, social media sites, or other external services. We are not responsible for the privacy practices, content, terms, or security of third-party websites or services.

When you choose to engage with a third-party provider, your information may be subject to that provider’s own privacy policy, terms, security practices, and contracts.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

CommCorrect Technologies, LLC
Email: hello@commcorrect.tech
Mailing Address: 5233 Driscoll Ct, Orlando, FL 32812